![]() I am hoping that someone have an answer to this problem - because at this point I am baffled. Re: Hangs at 42% and direct install fails Photoshop CC trial download keeps freezing at 42% ![]() I've tried to clear the tmp folder, to read various logs, to wipe every adobe program (including AI, creative cloud, Adobe manager and etc) and re-install, to delete AMMUpdater-OOBE folders, and all the other things suggested in various forum threads such as these:Įrror downloading, installing, or updating Adobe Creative Cloud apps When I try to install the program either via Creative Cloud or a separate dmg file - I get an error in the start of installation (which is at 42% in Creative Cloud).Īll I get is: "There was a problem Installing Photoshop CC (2015)" When I try to get more information on the error encountered all I get is a blank page - Therefore, there is no error code to identify. I am considering getting PS CS 2015 but don't know whether that would be a smart decision if the trial version won't even run on my mac. However, I still haven't resolved anything. I know this is an old problem and I've read multiple other threads with the same or similar issue. These completely incompetent clowns cant handle processing an 80 credit card transaction and delivering an installer in a timely fashion - let alone some idiotic bastardization of an application that isnt even native to the computer. I've tried, unsuccessfully, to install the trial of Photoshop CS(2015) for damn near two days now. Making Lightroom a 'cloud-centric' application is the biggest fraud Adobe has perpetrated yet on their users. I have installed the Adobe Illustrator Trial without any issues. I am running OS X El Capitan 10.11.4 on a Macbook Pro. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.Īny help would be greatly appreciated. I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. Summary -ĮRROR: DW021: Payload Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBSĮRROR: DW021: Unsupported payload versions included ![]() ![]() The problem with working on the road: Getting my RAW files from my. Please see specific errors below for troubleshooting. Sync Hacks: How to Use Adobe Lightroom with BitTorrent Sync to Edit Photos Anywhere. It gets to 42%, says extracting, then gives me "Installation failed" and the error message says: I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). ![]()
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